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Customer Service

Help and contact

Any questions on your ticket or forgotten luggage? We want to make it easy to travel by bus and train, but occasionally you may have questions. We’re here to help!

How can we help you?

Cancellation and rebooking

Find out how to cancel or rebook train or bus tickets.

Complaints and compensation

Was our bus or train late? Want to complain or tell us something?

Lost or forgotten something?

Find contact details for lost and found items.

Buy train ticketscomplaints and compensationLost and forgottenAccessability on the traintravel with wheelchair

Frequently asked questions

Tickets and seat reservations

Train tickets and discounts
Bus tickets and commuter card

Changes, refunds and complaint

Cancellation and changing train ticket
Complaint for train
Cancellation and changing bus ticket
Complaint for bus

Practical information and accessibility

Practical information – train journey
Accessibility on the train
Practical information – bus journey
Accessability on the bus

Traffic, timetable and delays

Train traffic infomation and connection
Timetable for trains
Timetables for bus
Bus stops
Traffic information for bus

Food and facilities on board

Food and beverages on the train
Facilities on the train
Food and drinks on the bus
Facilities on the bus

Luggage, traveling with children and animals

Luggage on the train
Traveling with pets on the train
Travelling with children on the train
Luggage on the bus
Travel with animals on the bus
Travel with children on the bus

Contact information

We’re here to help. You can reach us through chat, by phone, or via email, and we’ll get back to you as quickly as possible. Which type of transport do you need assistance with? You can also find answers to many common questions in our Frequently Asked Questions section.