Good to know before your train journey

How much luggage can I bring? Is there food on board? WiFi? Before a train journey, many questions may come up—and you're not alone. Here you’ll find answers to the most frequently asked questions.

Pass the time while you travel. In our loyalty program, Green Journey, you get free access to newspapers, magazines, and offers from our partners.

Sometimes things happen that mean you need to cancel your trip. Find out how to cancel your train tickets here.

Delays may be due to planned track or roadworks, but also to weather, accidents, or unforeseen technical issues. Here you can find current service disruptions for our trains and travel terms and conditions.

Travelling by train should be easy, safe, and accessible to everyone. On this page, you can read more about accessibility on trains and at stations. You can also find information about travelling with different types of disabilities and assistance services.

It’s never pleasant to lose your belongings, and we do what we can to help you. Here you’ll find information about lost property on our trains.