Cancel your train ticket
Sometimes things happen that mean you need to cancel your trip. If you have a refundable train ticket, you can cancel it up until the train’s departure time.
If you need to cancel your train journey
If you have a refundable ticket, you can cancel it up until the train’s departure time. You will receive a refund for the ticket price, excluding the booking fee. Refunds are issued using the same payment method you used when purchasing the ticket.
If you bought your ticket from a reseller, you need to contact them to cancel it.
If you have a non‑refundable ticket, you can still cancel it, but no refund will be issued.
Good to know
Cancel before the departure time
Remember that you must cancel your ticket before the departure time. Once the train has left, the ticket is no longer valid.
Ticket bought via vy.se or in the Vy-app
If you bought your ticket on vy.se or in the Vy app while logged in, you can cancel it on your own. If the cancellation doesn’t work – or if you’re unable to – please contact our customer service for Vy Tåg by phone during opening hours.
Connecting trip
If you have purchased a combined train journey involving several traffic companies, different cancellation rules may apply to each part of the trip. The operators you are travelling with is on your ticket.
How to cancel your train trip
If you bought your train ticket via the Vy-app
If you bought your train ticket via vy.se
When a refund is issued it will take a few days for the funds to clear back into your account.
If you bought your ticket without logging in
If you bought a ticket without logging in, you cannot change or cancel your ticket yourself on vy.se or in the Vy app. In the Vy-app you will not receive messages about delays and canceled trains.
Contact customer service for Vy Tåg (Train)
