Complaints
We are currently working on improving our forms to make them easier and more user-friendly. In the meantime, we ask that you use our temporary solution. We appreciate your understanding and thank you for your patience.
Create case
Complain about your trip if the train was delayed or if you are dissatisfied with something. Fill out the form and attach your tickets and receipts.
Remember
- Ideally, make your complaint within two months of your trip.
- The person who paid for the trip is also the one who must file the complaint.