Was your train delayed? Did you need alternative transport or need to get the order in? Here you can find information and apply for compensation and refund.
You are entitled to a 50% refund of the ticket price in the event of:
See our full Conditions of Carriage hereExternal link
Retrieve from Vy profile
Tickets purchased while logged in to vy.no or in the Vy app are saved to your profile.
Qualify for automatic processing
I have a reference code
If you purchased your ticket on vy.no or in the Vy app, the code will be printed on your ticket or receipt. The code has the format XXX‑XXX‑XXX.
I want to enter my journey manually
If you purchased your ticket in the Ruter app, via Entur (app or a station vending machine) or via another transport company.
Please check all fields before submitting the form. We will send you a confirmation when your form has been received.