Skip to primary content

Customer Service

Search

Customer service

Help and contact
Cancellation and rebooking
Claims and compensation
Accessibility
Lost and found

Language

Svenska
English

Buy tickets
About our train tickets
About our bus tickets
Commuter cards for buses
Tickets
Travel information
On board the train
On board the bus
Group travel
Travel inspiration
Destinations by train
Green Journey rewards programme
Travelling with Vy
Traffic information
Traffic disruptions
Rail replacement service
Journey planner and timetables
Stops and stations
Traffic and timetables
About us
The Vy app
Careers at Vy
World-class hosts
Sustainability
Press releases
About Vy

See all travel inspiration

Help and contact

Cancellation and rebooking

Claims and compensation

Svenska
English

Home

Frequently asked questions
Frequently asked questions about bus tickets and commuter card

Search in frequently asked questions

No results found

Do pets need a bus ticket?

Yes, pets need their own ticket when travelling with Vy Bus4You and Vy express.

Did you find what you were looking for?

Bus tickets and commuter card

Where can I buy a ticket?
Can I buy a ticket on the bus?
What’s the cheapest way to buy a ticket?
Are the bus tickets personal?
Why do I have to state my mobile number when booking?
I have not received my bus ticket by email, what do I do?
Can I receive a bus ticket via a text message?
I cannot print my bus ticket, what do I do?
I’ve lost my ticket number, what do I do?
Can I travel on another departure than the one stated on my bus ticket?
Can I get on or off anywhere other than what it says on the bus ticket?
Can buses be fully-booked?
If it says ‘BT Buss’, for example, when I purchase the ticket, am I still travelling with Vy?
I have a bus ticket, can I travel on the train with it?
I am a student, can I get discount for my bus ticket?
I'm an early retiree, do I get discount on the bus?
Does my child need a bus ticket?
Do pets need a bus ticket?
Can I reserve a specific seat on board a bus?
Can I make a seat reservation afterwards?
Can I swap places during the bus journey?
If I do not book a seat on the bus, will I have to stand?
What types of commuter cards are there?
What does a commuter card include?
Where can I buy a commuter card?
What rules apply to a commuter card?
Vy Bus4You and Vy express, are they one and the same?
How do I know whether I am booking with Vy Bus4You or Vy express?
What's the difference between Plus and Economy on the bus?

To all categories

Help and contact

Cancellation and rebooking

Complaints and compensation

Traffic information

Terms of purchase

Conditions of carriage

Svenska
English

Vy is a Nordic transport group owned by the Norwegian state. Vy delivers sustainable travel and transport that keeps society moving.