How do I cancel my bus ticket?

If you have cancellation insurance on your ticket, you can cancel right up to one hour before departure time (outbound, if you have a return ticket).

If your ticket is on vy.se:

• Log in to My account and go to My trips, click on Details for the relevant trip. Click on Cancel booking on the trip’s details page.
• You can also contact Customer Service.

To cancel your ticket, you must be logged in with the same Vy profile you were using when you purchased the ticket. Cannot log in with the same profile or were not logged in when you purchased the ticket? Contact Customer Service.

To cancel a ticket bought via vybuss.com, enter your booking number with the phone number you gave us when booking. Your booking number consists of a 12-digit code.

Cancel a ticket via vybuss.com⁠External link.