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Frequently asked questions
Frequently asked questions about train tickets and discounts

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I have not received my train ticket by email, what do I do?

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Train tickets and discounts

What ticket types are available?
Where can I buy a train ticket?
What’s the cheapest way to buy a ticket?
Can I buy a ticket on the train?
How far before departure can I buy a train ticket?
Can I book a round trip on vy.se?
How do I book train tickets for a group trip?
How do I buy train tickets for Värmlandstrafik?
Are train tickets personal?
It says it's sold out. Can I still book and go?
I have not received my train ticket by email, what do I do?
I’ve lost my ticket number, what do I do?
Can I travel on a departure other than the one shown on my train ticket?
Do children get a discount on the train tickets?
I am a student, can I get discount for my train ticket?
I'm retired, do I receive a discount on train ticket?
Can I pay by invoice?
Can I pay with Swish?
Can I book Eurail or InterRail on vy.se?
Can I get on or off anywhere other than the place shown on the train ticket?
Is seat reservation included and can I change my seat reservation on the train?

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Vy is a Nordic transport group owned by the Norwegian state. Vy delivers sustainable travel and transport that keeps society moving.