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Frequently asked questions
Frequently asked questions about bus tickets and commuter card

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I’ve lost my ticket number, what do I do?

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Bus tickets and commuter card

Where can I buy a ticket?
Can I buy a ticket on the bus?
What’s the cheapest way to buy a ticket?
Are the bus tickets personal?
Why do I have to state my mobile number when booking?
I have not received my bus ticket by email, what do I do?
Can I receive a bus ticket via a text message?
I cannot print my bus ticket, what do I do?
I’ve lost my ticket number, what do I do?
Can I travel on another departure than the one stated on my bus ticket?
Can I get on or off anywhere other than what it says on the bus ticket?
Can buses be fully-booked?
If it says ‘BT Buss’, for example, when I purchase the ticket, am I still travelling with Vy?
I have a bus ticket, can I travel on the train with it?
I am a student, can I get discount for my bus ticket?
I'm an early retiree, do I get discount on the bus?
Does my child need a bus ticket?
Do pets need a bus ticket?
Can I reserve a specific seat on board a bus?
Can I make a seat reservation afterwards?
Can I swap places during the bus journey?
If I do not book a seat on the bus, will I have to stand?
What types of commuter cards are there?
What does a commuter card include?
Where can I buy a commuter card?
What rules apply to a commuter card?
Vy Bus4You and Vy express, are they one and the same?
How do I know whether I am booking with Vy Bus4You or Vy express?
What's the difference between Plus and Economy on the bus?

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Vy is a Nordic transport group owned by the Norwegian state. Vy delivers sustainable travel and transport that keeps society moving.