Customer and market research privacy policy
Here you will find information about what personal data is processed and how it is processed when we conduct customer and market surveys.
How Vy conducts customer and market research
We work to improve our services, and your feedback and input on our services is crucial. That is why we conduct market surveys, produce customers surveys that we send out when your journey ends, and contact customers directly to hear what they think about our services. Participation in our surveys is voluntary.
The personal data we process in the app
In order to conduct customer surveys, we use personal data to select who to contact and this includes names, contact details, customer numbers, dates of birth and reference data, as well as search, sales and travel history and use of our products and services.
Legal basis
We have a legitimate interest in conducting such surveys in order to provide you with new and improved services.