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Complaint for bus

We are sorry that your bus trip did not turn out as you had planned, but we appreciate you sharing your experience with us and we are happy to accept your complaint.

Have you traveled with Vy Bus4You or Vy express?

Have you traveled with Vy Bus4You or Vy express?

We prefer that you submit your complaint to us in writing within three months of the end of your trip by filling in the complaint form.

You can also send your complaint by post.

Complaint form (in Swedish)
Find contact details for Vy Buss

Have you traveled with a Resplus ticket and been delayed?

Vy Buss is part of Resplus, which is a collaboration between all train operators, the county transport in all counties and domestic boat traffic. If you travel with Vy Buss as a partial leg on a ticket with one or more other operators, you will receive money back with Resplus according to Samtrafiken's ticket rules and travel conditions for Resplus.

Send complaint form on resplus.se

Did you travel by bus or train within Norway?

Dissatisfied with the trip?

Tell us why you are dissatisfied with your trip and attach your ticket number from the current trip.

Unsatisfied with our handling of your complaint?

Then contact the Swedish General Complaints Board (ARN) at arn.se.

Dispute resolution for e-commerce

The European Commission handles complaints regarding a product or service purchased online. Read more on their website.