My payment has been charged twice. What should I do?

A double charge may occur if the payment process is interrupted, for example due to internet connection issues. In such cases, a temporary authorization hold may appear on your account even though no additional booking has been created.

Please check how many booking confirmations you have received:

• One booking confirmation: This is most likely a temporary authorization hold, which usually disappears within 3-5 banking days.
• Two booking confirmations with different booking reference numbers: Both purchases have been completed. Please contact our customer service for further help.