What cancellation rules apply to my bus ticket?

• If you have cancellation insurance for your ticket, you can cancel your ticket until one hour prior to departure.
• If you have cancellation insurance for your return trip and use the outbound journey, it is still possible to cancel the return journey until one hour prior to its departure time.
• If your ticket covers one or more parts of a journey, the whole trip will be cancelled.
• If you have a ticket for several passengers travelling on the same ticket number, you can cancel for one or more of the party. Select the tickets you want to cancel, and confirm.
• If you have paid using a credit card, the money will be refunded to your account.
• If you opted to pay by invoice but have not yet paid the balance, the outstanding balance will be adjusted by Klarna.
• Cancellation protection will not be refunded in the event of cancellation.
• Tickets booked on vy.se can be cancelled at vy.se, tickets booked on vybuss.com can be cancelled at vybuss.com and tickets booked on vybuss.no can be cancelled at vybuss.no. Tickets bought from agents or over the phone can be cancelled by contacting the agent or by phone respectively.

No cancellation insurance?

If you did not buy cancellation insurance, you can cancel your ticket, but no refund will be made. A ticket with no cancellation insurance cannot be rebooked. Cancellation insurance cannot be purchased after you have bought a ticket.