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Customer Service

Frequently asked questions

Got any questions? Choose your topic and get answers to everything from where you can buy tickets and how to apply for refunds, to how the wifi works and how much luggage you can bring.

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Rail replacement bus

Tickets, changes and cancellations

Read about our ticket types, seating reservations and how to rebook or cancel your journey.

On board

Find out what advice apply for travelling with children and pets, get to know our luggage rules and read about accessibility.

Traffic updates and routes

Is the train or the bus on time? What happens if I miss my connection? You can find information about our services and timetables here.

Bus stops and airports

Find details about the stops and airports served by Vy Bus4You, Vy express and Vy Flygbussarna Airport Coaches.

Couldn’t find the answer to your question?

Help and contact

If you can’t find an answer to your question, please contact us.

Complaints and compensation

Find out more about complaints and compensation here.